Here on this page there are some answers on your questions regarding 'Our policies'.
Feel free to ask more questions not answered here.
Return policy
- No returns-Exchange only. Return Policy Details: All purchases are exchangeable (except special orders and sale items). If you need to return an item, please do so within 14 business days. The item must include all original tags-attached to the hat and must be in the original condition. Shipping expenses are on you.
Something is " wrong " with the product
- If you are not satisfied with our product please let us know the reason and we will fix (replace the hat, scarf...) the problem. Sometimes the product can be damaged during the shipment and in that case you can return it at your expenses (shipping) and we can fix it, replace it or refund it without any charges to you. You will be refunded through PayPall only if the product was damaged during shipping, all other events are exempt for refund just exchange.
Please note that colours of some items can be different then shown on our website. The colour depends on different adjustments and technical conditions for viewing images-like software you use to see the images, browser and so on.
Still waiting for your order
- In case if you don't get your order within 45 days which is Canada Post limit, please contact us and we will claim with Canada Post a missing shipment. In that case we can refund you for the cost of the item or send you another same or similar product.
All products are insured at our expenses.
Privacy
- All private information given to us is protected by privacy act. We do not share or sell that information with anyone. Only PayPal and Canada Post are getting them in order to process your payment or shipment. We need your address, e-mail and name only for shipment purposes. If you make your payment over PayPal option we can not see your personal credit card or account data. They are forwarded to PayPal web site which is protected with their own secure system. More information you can find on their web site:www.paypal.com
Personal information given us through the Fax option payment will be only used in that purpose and will be stayed confident as is written in this Privacy policy.
Personal information (e-mail, name, web site) sent as a part of comments on a Guestbook page is not required and they are given voluntary to help us improve our web-site and other services.
Personal information sent us as a part of E-mail news list are only taken in order to let you know about news related our business and will not be used in any other purpose.
We do not, under any circumstances, sell, rent, or release your personal information to a third party unless required to by law.
Copyright
- What ever you see on our Web site is protected by Copyright Act.
It means nothing can be used from these Hat Mood pages without our permission. Thank you for understanding and do not hesitate to ask if you need something to use (like images for example).
